Customer Sales Support Supervisor

Serenity Mental Health Centers; Irving (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Employer-paid medical, dental, and eye

401(k) retirement plan

Paid time off: 10 days start, 15 after

10 paid holidays

Referral bonuses

Career growth opportunities

Job summary

Serenity Mental Health Centers is seeking a Call Center Supervisor to lead a high-performing floor in Las Colinas, TX. This on-site role drives quality, efficiency, and team output while closely managing performance dashboards and escalation handling.

The ideal candidate brings 2+ years of supervisory experience in a call center or sales environment, a background in hospitality leadership or premium service, and a proven ability to make real-time floor decisions.

Qualifications

• 2+ years supervisory experience in call center or sales environment.
• Ability to manage team KPIs and drive numbers in the right direction.
• Background in hospitality leadership, high-volume retail, or premium service operations.
• Confident in making real-time decisions on the floor.
• Organized, consistent, and detail-oriented across every shift.

Responsibilities

• Run daily call floor operations with focus on quality, efficiency, and team output.
• Build and execute individual development plans for each team member.
• Use call monitoring and performance dashboards to diagnose issues and act quickly.
• Handle escalated situations with calm, direct, and resolution-focused approach.
• Own compliance with operational standards and internal workflows.
• Maintain productive pace on the floor without burning people out.

Skills

Supervisory experience

KPIs management

Hospitality leadership background

Real-time decision making

Team organization & detail orientation

Job description

Customer Sales Support?Supervisor?? Location: Las Colinas, TX Employment Type: Full-Time, On-Site Serenity is scaling its member support?operation?and?we're?looking for a Call Center Supervisor who knows how to run a high-performing?team. This?isn't?a hands-off role ??you'll?be close to the work, close to your team, and close to the numbers every single day. If?you've?built your career supervising in call center or sales environments,?you'll?be comfortable here from day one. No industry-specific background?required?? we?bring you fully up to speed.

What You'll Own?

• Run daily call floor operations with a sharp eye on quality, efficiency, and team output?

• Build and execute individual development plans for each team member, consistently?

• Use call monitoring and performance dashboards to diagnose issues and act on them fast?

• Handle escalated situations before they become problems ? calm, direct, and resolution-focused?

• Own compliance with operational standards and internal workflow requirements?

• Keep the floor running at a productive pace that?doesn't?burn people out?

• Build?a culture where accountability is the norm and improvement?is?always the goal?

What You Need to Bring?

• At least?2?years?of supervisory experience in a call center or sales environment?

• Demonstrated ability to manage team KPIs and move numbers in the right direction?

• Background in hospitality leadership, high-volume retail management, or premium service operations is a strong differentiator ? those environments build exactly the instincts this role requires?

• Confident making real-time decisions when things get unpredictable on the floor?

• Organized, consistent, and detail-oriented across every shift ? not just when leadership is watching?

Nice to Have?

• Experience leading teams through rapid scaling or operational change?

• Familiarity with scheduling-driven or appointment-based call environments?

• A track record?of?promoting?from within your own teams?

What's in It for You?

• Competitive pay?

• 90% employer-paid medical, dental, and vision coverage?

• 401(k) retirement plan?

• 10 PTO days to start, increasing to 15 after year one, plus 10 paid holidays?

• Referral bonuses when you help us find great people?

• Genuine upward mobility inside an organization that is actively growing?

About Serenity?

Serenity is a technology-driven company operating across 8 states, supporting a network of over 150 providers and the members they serve.?Our call operations team is central to how members experience our company ? and we take that seriously.?We're?looking for supervisors who take it seriously too. If you want to lead a high-performing team inside a company?that's?moving fast and investing in its people, this is the right seat. Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of?a background check?and drug screening.