Customer Service Specialist

The Ash Group; Westminster (CO); Hybrid; USD 33,062; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k) plan

Job summary

A leading technology firm is seeking a Customer Retention Specialist in Westminster, CO. This hybrid role involves engaging with customers, resolving issues, and maintaining records. Ideal candidates have over 5 years in customer service and reside near Westminster. The position offers competitive pay at $24 per hour, along with benefits such as medical insurance and a 401(k) plan.

Qualifications

• 5+ years of experience in customer service and retention.
• Must live within 1 hour of Westminster, CO and be available onsite 3 days/week.

Responsibilities

• Proactively engage with customers to understand and address retention challenges.
• Resolve customer issues independently and ensure high satisfaction.
• Negotiate directly with customers to overcome adoption barriers.
• Maintain detailed records of interactions in Salesforce.
• Analyze data to identify trends and reduce churn.
• Collaborate with Sales and Support teams to enhance customer experience.
• Develop and deliver content to support customer engagement.
• Moderate forums and respond to feedback.
• Organize internal events such as demo series and showcases.

Skills

Customer-centric mindset

Problem-solving skills

Excellent communication

Negotiation skills

Time management

Proficiency in Salesforce

Proficiency in Microsoft Office Suite

Tools

Salesforce

Microsoft Office Suite

Job description

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Direct message the job poster from The Ash Group

Account Manager / Senior Technical Recruiter at The Ash Group

*** W2 Contract Only – No C2C – No 3rd Parties ***

Summary

The Ash Group is hiring a Customer Retention Specialist to support a leading technology company in the productivity and design software space. This hybrid role focuses on customer engagement, retention strategy, and issue resolution, helping users stay connected and satisfied with their digital solutions.

Competitive pay rate at $24 per hour, medical, dental, vision, and direct primary care benefits, and, after six months of employment, a 4% matched 401(k) plan with immediate 100% vesting.

Duration: 6-month contract with potential for full-time conversion

Location: Hybrid in Westminster, CO (3 days/week onsite)

What You’ll Be Doing

• Proactively engage with customers to understand and address retention challenges.
• Resolve customer issues independently and ensure high satisfaction.
• Negotiate directly with customers to overcome adoption barriers.
• Maintain detailed records of interactions in Salesforce.
• Analyze data to identify trends and reduce churn.
• Collaborate with Sales and Support teams to enhance customer experience.
• Develop and deliver content to support customer engagement.
• Moderate forums and respond to feedback.
• Organize internal events such as demo series and showcases.

What We’re Looking For

• 5+ years of experience in customer service and retention.
• Strong customer-centric mindset and problem‑solving skills.
• Excellent communication, negotiation, and time management abilities.
• Proficiency in Salesforce and Microsoft Office Suite.
• Ability to work independently and collaborate across teams.
• Must live within 1 hour of Westminster, CO and be available onsite 3 days/week.

Preferred Skills

• Fluency in Spanish and/or Portuguese.
• Background in equipment leasing, financial services, or technology.
• Experience with queries and process improvement initiatives.

If you're a proactive and empathetic professional with a passion for customer success, this opportunity offers a chance to make a meaningful impact in a fast‑paced, collaborative environment. Apply now to join a team focused on driving customer loyalty and satisfaction.

Seniority level

Associate

Employment type

Contract

Job function

Administrative and Customer Service

Industries

Technology, Information and Media and Computer Hardware Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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