Spanish-Speaking Digital Retention Specialist (Contract)

Akraya, Inc.; Westminster (CO); Hybrid; USD 30,307 - 37,195; Full time

Job summary

A leading IT staffing firm is looking for a Digital Retention Specialist in Westminster, CO. This role demands professional-level Spanish speaking ability and focuses on maximizing customer retention and satisfaction. You will be responsible for engaging with customers, resolving concerns, and documenting interactions in Salesforce. Ideal candidates will have strong communication skills and expertise in customer retention strategies. This position offers a contract-to-hire arrangement with great potential for growth and full-time employment based on performance.

Qualifications

• Demonstrated expertise in customer service and retention strategies.
• Excellent communication and negotiation capabilities.
• Fluency in Spanish is mandatory.

Responsibilities

• Engage customers through outbound communications.
• Independently resolve customer issues.
• Leverage negotiation skills to address adoption barriers.
• Maintain detailed documentation of customer interactions.
• Analyze customer data to identify trends.

Skills

Customer Service

Customer Retention

Spanish

Negotiation Skills

Salesforce

Education

Associate's degree or equivalent

Tools

Salesforce

Job description

A leading IT staffing firm is looking for a Digital Retention Specialist in Westminster, CO. This role demands professional-level Spanish speaking ability and focuses on maximizing customer retention and satisfaction. You will be responsible for engaging with customers, resolving concerns, and documenting interactions in Salesforce. Ideal candidates will have strong communication skills and expertise in customer retention strategies. This position offers a contract-to-hire arrangement with great potential for growth and full-time employment based on performance.