Customer Sales & Service Specialist

JCPenney; Florence (KY); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical/dental/vision

Term life insurance

Paid vacation/holidays

401(k) with company match

Associate discount

Job summary

JCPenney in Florence, KY is hiring a Specialty Associate to blend product knowledge with a dedication to service. You will greet customers, help them locate items, explain key product attributes and care plans, and suggest add-ons to drive sales while meeting targets.

You will participate in inventory, transfers, returns, and pricing processes, ensuring a clean, organized store. You will help achieve shrink and safety goals and adhere to iCAP and other company standards daily.

Qualifications

• Customer service & sales experience or aptitude is essential.
• Ability to follow process and maintain standards across responsibilities.
• Strong problem solving and timely decision making in a retail setting.

Responsibilities

• Customer Service & Sales - Greets and assists customers in finding products and delivers exceptional customer service. Inform customers of key product attributes and care/protection plans to generate interest and suggests additional products to customers. Meets or exceeds sales goals and productivity standards. Partners with team members and actively listens to all customer issues. Promotes FindMore, assists with credit, reward, and gift card programs and engages customers to support the company's credit application process.
• General Operations - Participates in inventory process and all merchandise transfers, return to vendor/warehouse, defective merchandise. Maintains sales floor recovery process to ensure a clean and organized store environment. Completes pricing and signing processes in specialty businesses.
• Performance Standards - Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including (but not limited to) the company's iCAP program, products and service sales, customer service, profit, productivity and attendance.

Skills

Results

Ownership

Intensity

Job description

JCPenney in Florence, KY is hiring a Specialty Associate to blend product knowledge with a dedication to service. You will greet customers, help them locate items, explain key product attributes and care plans, and suggest add-ons to drive sales while meeting targets.

You will participate in inventory, transfers, returns, and pricing processes, ensuring a clean, organized store. You will help achieve shrink and safety goals and adhere to iCAP and other company standards daily.