Customer Experience & Sales Specialist

JCPenney; Jacksonville (IL); On-site; USD 20,664 - 26,174; Part time

Benefits offered by this job

Associate discount

Medical/dental/vision benefits

401(k) with company match

Paid holidays

Job summary

JCPenney is seeking a Specialty Associate to blend product knowledge with service excellence to drive profitable sales and build a loyal customer base. This role emphasizes engaging customers, meeting sales goals, and contributing to smooth store operations.

You will participate in inventory activities, merchandise transfers, and ensure a clean, well-organized selling floor while adhering to safety and iCAP standards. The position aligns with a flexible, customer-first retail environment.

Qualifications

• Customer service and sales focus to meet sales goals.
• Participate in inventory and store operations including transfers and signings.
• Adhere to company performance standards including iCAP and safety measures.

Responsibilities

• Greets and assists customers, informs on product attributes and care/protection plans.
• Supports credit, reward and gift card programs and customers through the credit application process.
• Ensures the sales floor is clean, organized and properly signed.

Skills

Customer service

Sales

Team collaboration

Attention to detail

Job description

JCPenney is seeking a Specialty Associate to blend product knowledge with service excellence to drive profitable sales and build a loyal customer base. This role emphasizes engaging customers, meeting sales goals, and contributing to smooth store operations.

You will participate in inventory activities, merchandise transfers, and ensure a clean, well-organized selling floor while adhering to safety and iCAP standards. The position aligns with a flexible, customer-first retail environment.