Customer-Focused Specialty Sales & Service

JCPenney; Waco (TX); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical/dental/vision

Term life insurance

Paid vacation/holidays

401(k) with company match

Employee discount

Job summary

JCPenney is seeking a Specialty Associate to blend in-depth product knowledge with a passion for service, driving profitable sales growth and building a loyal clientele. You will meet sales goals and collaborate with the team to deliver exceptional customer experiences.

The role emphasizes helping customers, supporting store operations, and maintaining high standards across service, inventory, and safety initiatives.

Qualifications

• Customer service and sales skills to greet customers and meet sales goals.
• Ability to learn product attributes and care plans to inform and upsell.
• Teamwork and attentive listening to assist customers and colleagues.

Responsibilities

• Greet and assist customers in finding products; promote services and drive sales.
• Participate in inventory, transfers, returns, and pricing processes to keep the floor organized.
• Support performance standards and safety initiatives while meeting iCAP and productivity goals.

Skills

Customer service

Sales

Product knowledge

Teamwork

Communication

Job description

JCPenney is seeking a Specialty Associate to blend in-depth product knowledge with a passion for service, driving profitable sales growth and building a loyal clientele. You will meet sales goals and collaborate with the team to deliver exceptional customer experiences.

The role emphasizes helping customers, supporting store operations, and maintaining high standards across service, inventory, and safety initiatives.