Customer Sales Representative

Jobtailor

Strafford (PA)

On-site

USD 42,000 - 72,000

Full time

14 days+

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Job summary

NAPA Auto Parts in Pennsylvania seeks a field sales professional to grow company-owned stores and wholesale customer base. You will develop local plans with store management to increase sales and proactively manage leads.

You will identify customer needs, present NAPA lines, work with manufacturer reps, engage customers via eSales programs, and deliver seminars and excellent service.

Qualifications

Prior experience in a Retail store or outside sales.
2+ years of experience in a customer focused role in a quota-driven environment.
Understand and demonstrate basic selling skills such as preparing for the sales call, managing the customer meeting, handling customer resistance, closing the sale and account maintenance.
Capability to present information in group meetings.
Valid driver license with no more than 2 moving violations in the last 4 years required.
Bachelor's Degree preferred.
Background in the Automotive Industry preferred.

Responsibilities

Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits.
Promote the entire line of NAPA products and programs to Wholesale Customers.
Work with local Store Manager to develop plans to increase sales and proactively initiate, contact, manage and develop leads on a local basis.
Identify specific needs of customers and align solutions with NAPA's offerings.
Work with manufacturer's representatives to improve program offerings and grow customer knowledge of lines.
Engage customers and keep them connected through all of NAPA's eSales programs.
Perform educational seminars, clinics and presentations on NAPA product lines and services.
Maintain customer satisfaction and provide strong customer service including solving customer problems, complaints and questions in person or by telephone.

Skills

Retail Sales Experience

CRM

Basic Selling Skills

Presentation Skills

Automotive Industry Knowledge

Education

Bachelor's Degree preferred

Automotive Background Preferred

Tools

ESales Programs

Job description

Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits
Promote the entire line of NAPA products and programs to Wholesale Customers
Work with local Store Manager to develop plans to increase sales and proactively initiate, contact, manage and develop leads on a local basis
Identify specific needs of customers and align solutions with NAPA's offerings
Work with manufacturer's representatives to improve program offerings and grow customer knowledge of lines
Engage customers and keep them connected through all of NAPA's eSales programs
Perform educational seminars, clinics and presentations on NAPA product lines and services
Maintain customer satisfaction and provide strong customer service including solving customer problems, complaints and questions in person or by telephone

Requirements

Prior experience in a Retail store or outside sales
2+ years of experience in a customer focused role and the ability to perform in a quota driven environment
Understand and demonstrate basic selling skills such as preparing for the sales call, managing the customer meeting, handling customer resistance, closing the sale and account maintenance
Capability to present information in group meetings
Valid driver license with no more than 2 moving violations in the last 4 years required
Bachelor's Degree preferred
Background in the Automotive Industry preferred

Core Competencies

Demonstrates strong customer service skills and the ability to drive sales growth through effective communication and relationship management. Proficient in presenting product information and engaging customers to enhance their knowledge and satisfaction.

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