Counter Sales

Clear Destination Inc.; Dallas, Northern (TX, KY); Hybrid; USD 26,000 - 34,000; Full time

Job summary

Clear Destination Inc. is hiring a customer service–oriented retail associate for our Dallas location. You will greet customers, handle phone inquiries, and assist with will calls, special orders, and deliveries.

You will use POS systems to process sales, help customers choose products, upsell, and resolve issues to promote loyalty. The role requires strong communication, a sales mindset, and the ability to learn technical product lines quickly.

Qualifications

• High school diploma or equivalent is required.
• Strong customer service and communication skills are essential.
• Sales minded with confidence to recommend products and support store goals.
• Ability to learn technical product lines quickly and share knowledge with customers.
• Bilingual Spanish abilities are preferred but not required.
• 1 year of warehouse/material handling experience preferred.
• Comfortable using POS systems and basic computer applications.

Responsibilities

• Greet and assist customers promptly and courteously at the sales counter
• Answer incoming customer telephone calls and provide customer service, including will call, special orders and deliveries
• Use software to provide pricing, availability and alternate product selection to complete transactions
• Process sales transactions accurately using POS systems and handle cash or electronic payments
• Suggest additional and related items to the customer's order
• Resolve customer problems promptly to retain loyalty
• Assist the customer with loading product into the vehicle
• Maintain inventory by restocking shelves, stock counts, reporting discrepancies
• Coordinate with warehouse and delivery teams to ensure timely order fulfillment
• Participate in training for proper compliance of HAZMAT and refrigerant handling
• Support promotional activities and upsell products to meet sales targets
• Process warranty claims for defective product
• Other duties as assigned by management
• Must be at least 18 years old
• Strong professional appearance and attitude

Skills

Customer service

Sales minded

Product knowledge

Bilingual Spanish

Education

High school diploma or equivalent

Technical/trade education is a plus

Tools

POS systems

Order entry software

Basic computer apps

Job description

Responsibilities

• Greet and assist customers promptly and courteously at the sales counter
• Answer incoming customer telephone calls and provide customer service, including will call, special orders and deliveries
• Uses the software to provide information on pricing, availability and alternate product selection to complete the customer transactions
• Process sales transactions accurately using POS (point-of-sale) systems and handle cash or electronic payments
• Suggest additional and related items to the customer's order.
• Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty
• Assists the customer with loading product into the customer vehicle
• Maintain inventory by restocking shelves, conducting stock counts, and reporting discrepancies
• Coordinate with warehouse and delivery teams to ensure timely order fulfillment
• Participates in required training to ensure proper compliance of HAZMAT and refrigerant handling when processing transactions
• Supports promotional activities and upsell products to meet sales targets
• Processes warranty claims for defective product
• Other duties as assigned by management
• High school diploma or equivalent; Technical or trade education is a plus
• Strong customer service and communication skills
• Sales minded with the confidence to recommend products and support store goals
• Ability to learn technical product lines quickly and share knowledge with customers
• Previous experience in sales or service of AC/Heating or Refrigeration equipment and parts is preferred. However, other industrial type sales such as hardware, electrical, plumbing, building materials, automotive parts, etc. will be considered
• 1 year of warehouse/material handling experience preferred
• Comfortable using POS systems, order entry software, and basic computer applications
• Ability to stand for extended periods of time and perform light physical tasks such as lifting merchandise
• Must be at least 18 years old
• Bilingual (Spanish) abilities to assist a diverse customer base is preferred but not required
• Must have a professional appearance and attitude