Emerging DSO

Kelly Services; Brea (CA); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Kelly Services is seeking a detail-oriented DSO Specialist in Brea, CA. The role focuses on supporting DSO and Emerging DSO accounts, customer service, and order onboarding processes.

The candidate should have strong inside sales or corporate customer service experience, excellent organizational and communication skills, and the ability to handle technical product support while ensuring accurate account setup and compliance with procedures.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 5 years of customer service or inside sales experience in a corporate environment.
• Experience providing product-specific technical support to customers.
• Proficiency in SAP and Microsoft Office.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Personable, professional, customer-focused attitude.

Responsibilities

• Provide product-specific technical support and assist customers via phone and email.
• Review, qualify, and enter customer orders into the online ordering system.
• Identify unusual orders, duplicate profiles, new accounts, and promo discrepancies.
• Answer incoming calls and respond to inquiries promptly and professionally.
• Process returns and RMAs, and maintain product, account, and database records.
• Coordinate DSO group account creation, maintenance, and onboarding.
• Collaborate with procurement vendors to set up accounts and onboarding.

Skills

Customer service

Inside sales

Communication

Organization

Education

High school diploma/GED

Associate degree

Tools

SAP

Microsoft Office

Job description

DSO / Emerging DSO Specialist

Location: Brea, CA

Pay Rate: $25.00 per hour

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Work Arrangement: Hybrid on Fridays

Job Summary

We are seeking a detail-oriented and customer-focused DSO / Emerging DSO Specialist to join our team! This position plays an important role in maintaining customer satisfaction, supporting sales operations, and managing Dental Service Organization (DSO) and Emerging DSO accounts.

The ideal candidate will have strong corporate customer service or inside sales experience, excellent organizational skills, and the ability to provide technical product support while managing customer orders and account onboarding. This role also involves coordinating with third-party procurement vendors and ensuring accurate account setup and maintenance in accordance with company procedures and applicable FDA and ISO regulations.

Key Responsibilities

• Provide product-specific technical support and assist customers with website navigation via phone and email.

• Review, qualify, and enter customer orders into the online ordering system, ensuring accuracy and compliance with company policies.

• Identify unusual orders, duplicate customer profiles, new customer accounts, and promotional discrepancies before releasing orders for shipment.

• Answer incoming customer calls and respond to inquiries promptly and professionally.

• Process returns and Return Material Authorizations (RMAs), along with product, account, and database maintenance.

• Manage DSO group account creation, maintenance, and onboarding for new and emerging dental service organizations.

• Coordinate account setup and onboarding with third-party procurement vendors, including Dentira, Coupa, and Method.

• Communicate new customer information and large orders to the appropriate sales representatives.

• Escalate complex technical questions to the appropriate Technical Services, Technical Sales, or other internal teams.

• Develop and maintain advanced knowledge of company products, new product lines, and competitor offerings through ongoing training.

• Maintain a thorough understanding of company procedures, customer service processes, and RMA requirements.

• Collaborate with the IT Department on proofreading and user acceptance testing (UAT) for online ordering systems and other system enhancements.

• Support continuous improvement initiatives to enhance customer service procedures and operational efficiency.

• Work closely with Sales, Technical Services, IT, and other internal departments to ensure a seamless customer experience.

Minimum Qualifications

• High school diploma or GED required; associate degree preferred.

• 5 years of customer service or inside sales experience in a corporate environment. Retail experience does not qualify toward this requirement.

• Experience providing product-specific technical support to customers.

• Proficiency in SAP and Microsoft Office.

• Strong verbal and written communication skills.

• Excellent attention to detail, organization, and follow-up.

• Ability to manage multiple priorities in a fast-paced, changing environment.

• A personable, professional, and customer-focused approach.

• Ability to work independently with minimal supervision.

• Confidence in communicating complex technical information clearly and accurately.

• Strong problem-solving skills and a sense of urgency in delivering positive customer service results.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affinitive Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.