Customer Experience & Operations Coordinator

IKEA; East Palo Alto (CA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Generous paid time off, holiday and

WiselyPay – get earned wages early

Paid parental leave

KinderCare tuition discount

Retirement and bonus plans

Co-worker discount, meal deal, and ref

Pet insurance program

Education assistance and learning

Safety shoe reimbursement

24/7 telehealth visits

Dental and vision plans

Medical and Rx plans

A fun and inclusive work environment

Job summary

IKEA in East Palo Alto, CA is seeking a Customer Coordinator to support the in-store customer experience team and oversee daily operations. You will troubleshoot incidents, assist with access and security, and collaborate across departments to improve the shopping journey for customers.

The role emphasizes delivering consistent information, boosting co-worker knowledge, and maintaining strong customer relationships. A full-time, 40-hour schedule with benefits is offered.

Qualifications

• 3 years of related experience.
• 1 year of experience in a customer service and customer-focused environment.

Responsibilities

• Oversee day-to-day operations that are assigned by the Team Leader, including opening and/or closing duties for the unit which also include key and alarm code responsibilities.
• Troubleshoot and apply appropriate corrective actions such as emergency and incident response, authorization, access, etc.
• Enhance the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge.
• Ensure customers receive consistent information throughout their shopping journey.
• Record information in the relevant systems to improve the customer's future shopping experience.
• Enhance customer relationships to boost sales and ensure sustained profitability by understanding IKEA's product range and services.
• When needed, offer alternative solutions that meet the needs of individual customers.
• Forge a team mindset centered around first time right for every customer, ensuring a positive customer journey.
• Take part in additional department responsibilities to secure the daily operation for co-workers and customers.
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Skills

Customer service

Communication

Job description

IKEA in East Palo Alto, CA is seeking a Customer Coordinator to support the in-store customer experience team and oversee daily operations. You will troubleshoot incidents, assist with access and security, and collaborate across departments to improve the shopping journey for customers.

The role emphasizes delivering consistent information, boosting co-worker knowledge, and maintaining strong customer relationships. A full-time, 40-hour schedule with benefits is offered.