Customer Returns and Shipping Associate

Staples; Solana Beach (CA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Weekly pay

Career development program

Employee discounts

401(k) plan

Dental insurance

Vision insurance

Medical coverage

Job summary

Staples is hiring a Customer Returns and Shipping Associate in Solana Beach, CA to support shipping needs and unpackaged returns in-store. You will deliver friendly, customer-focused service within a fun, team-oriented retail culture, with training provided and hiring immediate.

This role offers flexible part-time or full-time hours, weekly pay, generous paid time off, employee discounts, and a 401(k) plan with company match.

Qualifications

• Experience delivering strong customer service in a retail setting.
• Ability to lift/move items up to 100 pounds when required.
• Flexible schedule to meet store needs and store hours.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
• Provide strong customer service, assist with shipments and returns, including UPS and other services
• Identify customer needs for shipping options and explain available choices
• Maintain shipping area for efficient processing and storage of packages
• Ensure supplies for Shipping and Returns are in stock
• Be flexible with duties (online pick-ups, cleaning, etc.)

Skills

Customer service

Flexibility

Attention to detail

Multi-tasking

Team collaboration

Conflict management

Honesty and integrity

Job description

Customer Returns and Shipping Associate Staples

Compensation $16.90 - $17.15/hour

Job Type Permanent

Description

Shipping Associates provide exceptional customer service and have our customers’ needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program

Associate discounts on in-store and online merchandise, services and warranty plans

Discounts at hundreds of retailers, restaurants and more

401(k) plan with a company match

Dental and vision insurance, full-time eligible for medical coverage

And many more benefits

Compensation based on qualifications and experience

Help both your customer and your store win.

Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers

Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.

Engage in and identify customer needs for shipping and explain different shipping options

Maintain the Shipping area to ensure efficient processing and storage of packages

Ensure supplies required to process Ship and Returns are in stock

Provide exceptional customer service to create a positive, inviting environment for customers

Understand and use basic selling skills to engage and present solutions

Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential skills and experience:

Able to work a flexible schedule based on the store’s needs

Must be able to engage with customers and understand their needs to drive additional sales

Ability to lift/push/move materials up to the 100-pound range

Strong attention to detail, organization, ability to multi-task and manage priorities

Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment

Manage conflict in a reasonable, nonconfrontational and cooperative manner

Ability to act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.

Customer Returns and Shipping Associate • Staples