Customer Returns and Shipping Associate

Staples, Inc.; Erie (Erie County); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Flexible hours

Part-time option

Full-time option

Paid time off

Weekly pay

Career development

Employee discounts

Retail discounts

401(k) plan

Dental insurance

Vision insurance

Medical coverage

Competitive pay

Job summary

Staples is hiring Shipping Associates in Erie to assist customers with shipping needs and unpackaged returns in-store. You’ll join a friendly, team-oriented retail culture with training provided and opportunities for a quick in-person interview.

The role covers Full-Serve Shipping and Unpackaged Returns, helping customers choose shipping options, keeping the area organized, stocking supplies, and delivering an inviting, service-minded environment.

Responsibilities

• Shipping and returns
• Customer service
• Identify customer needs
• Maintain shipping area
• Stock shipping supplies
• Excellent customer service
• Basic selling skills
• Flexible duties

Job description

Shipping Associates provide exceptional customer service and have our customers' needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

Get great perks.

• Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program

• Associate discounts on in-store and online merchandise, services and warranty plans

• Discounts at hundreds of retailers, restaurants and more

• 401(k) plan with a company match

• Dental and vision insurance, full-time eligible for medical coverage

• And many more benefits

• Compensation based on qualifications and experience

Help both your customer and your store win.

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers

• Provide strong customer service, whether it's an Amazon return, shipping a package via UPS or another related service.

• Engage in and identify customer needs for shipping and explain different shipping options

• Maintain the Shipping area to ensure efficient processing and storage of packages

• Ensure supplies required to process Ship and Returns are in stock

• Provide exceptional customer service to create a positive, inviting environment for customers

• Understand and use basic selling skills to engage and present solutions

• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential skills and experience:

• Able to work a flexible schedule based on the store’s needs

• Must be able to engage with customers and understand their needs to drive additional sales

• Ability to lift/push/move materials up to the 100-pound range

• Strong attention to detail, organization, ability to multi-task and manage priorities

• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment

• Manage conflict in a reasonable, nonconfrontational and cooperative manner

• Ability to act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.