Customer Returns and Shipping Associate

Staples; Grand Haven (MI); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Flexible hours

Paid time off

Weekly pay

Career development program

Associate discounts on in-store and on

Associate discounts on in-store and on

Job summary

Staples is seeking Shipping Associates to provide exceptional customer service and assist with shipping needs and unpackaged returns in our retail store. You will be collaborative and contribute to a fun, team-oriented culture while supporting daily operations and training provided upon hire.

In this role, you will conduct all Full-Serve Shipping and Unpackaged Returns activities, engage with customers to determine needs, explain shipping options, and keep the Shipping area organized for

Qualifications

• Customer engagement and service skills required.
• Ability to upsell and identify customer needs.
• Physical ability to lift/move items up to 100 pounds.
• Attention to detail and strong organization.
• Ability to multitask and manage priorities.
• Ability to collaborate in a fast-paced environment.
• Ability to handle conflicts calmly and cooperatively.
• Honesty and integrity with customer and business information.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
• Provide strong customer service, whether it's an Amazon return, shipping a package via UPS or another related service
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Skills

Customer engagement

Sales orientation

Lifting/physical work

Attention to detail

Multi-tasking

Team collaboration

Conflict resolution

Integrity

Job description

Shipping Associates

provide exceptional customer service and have our customers' needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.

Get great perks.

• Flexible part time hours or full-time (depending on the store's needs), generous paid time off, weekly pay and career development program
• Associate discounts on in-store and online merchandise, services and warranty plans
• Discounts at hundreds of retailers, restaurants and more
• 401(k) plan with a company match
• Dental and vision insurance, full-time eligible for medical coverage
• And many more benefits
• Compensation based on qualifications and experience

Help both your customer and your store win.

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
• Provide strong customer service, whether it's an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential Skills And Experience

• Able to work a flexible schedule based on the store's needs
• Must be able to engage with customers and understand their needs to drive additional sales
• Ability to lift/push/move materials up to the 100-pound range
• Strong attention to detail, organization, ability to multi-task and manage priorities
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.