Customer Returns and Shipping Associate

Staples; Brighton (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible part-time or full-time hours

Weekly pay

Associate discounts on in-store and on

401(k) plan with company match

Dental and vision insurance

Medical coverage for full-time

Discounts at retailers/restaurants

Career development program

Job summary

Staples in Michigan is hiring Shipping Associates to support in-store shipping and unpackaged returns. You will deliver friendly, responsive customer service, assist with shipping options, and maintain an organized shipping area.

Flexible hours (part-time or full-time as needed) with weekly pay and career development. Benefits include associate discounts and health coverage options for eligible roles.

Qualifications

• Able to work a flexible schedule based on the store's needs.
• Engage with customers to drive additional sales.
• Ability to lift/move materials up to 100 pounds.
• Strong attention to detail and organization.
• Collaborate in a fast-paced team environment.
• Manage conflict in a calm, cooperative manner.
• Act with honesty and integrity regarding customer and business information.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
• Provide strong customer service for Amazon returns, shipping a package via UPS or related services.
• Engage in and identify customer needs for shipping and explain different options.
• Maintain the Shipping area to ensure efficient processing and storage of packages.
• Ensure supplies required to process Ship and Returns are in stock.
• Provide exceptional customer service to create a positive, inviting environment for customers.
• Understand and use basic selling skills to engage and present solutions.
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned).

Skills

Flexible schedule

Customer engagement

Lift 100 lb

Attention to detail

Multi-tasking

Team collaboration

Integrity

Job description

Shipping Associates provide exceptional customer service and have our customers' needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

Get great perks.

• Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program

• Associate discounts on in-store and online merchandise, services and warranty plans

• Discounts at hundreds of retailers, restaurants and more

• 401(k) plan with a company match

• Dental and vision insurance, full-time eligible for medical coverage

• And many more benefits

• Compensation based on qualifications and experience

Help both your customer and your store win.

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers

• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.

• Engage in and identify customer needs for shipping and explain different shipping options

• Maintain the Shipping area to ensure efficient processing and storage of packages

• Ensure supplies required to process Ship and Returns are in stock

• Provide exceptional customer service to create a positive, inviting environment for customers

• Understand and use basic selling skills to engage and present solutions

• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential skills and experience:

• Able to work a flexible schedule based on the store’s needs

• Must be able to engage with customers and understand their needs to drive additional sales

• Ability to lift/push/move materials up to the 100-pound range

• Strong attention to detail, organization, ability to multi-task and manage priorities

• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment

• Manage conflict in a reasonable, nonconfrontational and cooperative manner

• Ability to act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.

Staples is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.