Customer Retention & Upsell Specialist

Block Communications, Inc.; Northwood, Northern (OH, KY); Hybrid; USD 38,000 - 54,000; Full time

Job summary

Block Communications, Inc. in Ohio is seeking a Sales Retention Specialist to directly service Buckeye residential customers, handling billing inquiries, providing product information, and promoting and selling Buckeye services to both new and existing customers.

The CSR2 will offer analysis and recommendations to help customers decide on technology solutions, while educating on advantages of the chosen package.

Qualifications

• Prior experience in a customer service environment is required.
• Previous sales experience is required.
• Proficient keyboard skills are required.
• High School Diploma is required.

Responsibilities

• Provide accurate billing information to customers on invoices and cycles.
• Promote and sell Buckeye products and services to new and existing customers.
• Assist customers with account information using the PC workstation.
• Maintain confidentiality of customer information.
• Meet or exceed sales goals through retainment strategies.

Skills

Customer service

Sales

Keyboard skills

Education

High School Diploma

Job description

Block Communications, Inc. in Ohio is seeking a Sales Retention Specialist to directly service Buckeye residential customers, handling billing inquiries, providing product information, and promoting and selling Buckeye services to both new and existing customers.

The CSR2 will offer analysis and recommendations to help customers decide on technology solutions, while educating on advantages of the chosen package.