Customer Retention & Support Specialist

Sitel Corp.; Virginia (MN); On-site; USD 19,889 - 28,326; Full time

Benefits offered by this job

100% paid training

Medical, dental, life, and vision insurance

401k retirement plan with company match

Employee Assistance Program (EAP)

Job summary

Sitel Corp. is looking for Retention Customer Service Associates to join our team in Wise, Virginia. This role involves delivering exceptional support to customers with accounting and tax platforms. We provide 100% paid training and numerous benefits, including medical and dental insurance.

The ideal candidate will possess strong empathy, communication skills, and the ability to think critically. If you're ready to make a difference and grow your career in a supportive environment, apply today!

Qualifications

• Must be 18+ years of age.
• Must pass a criminal background check.

Responsibilities

• Authenticate account holders and capture required consents.
• Explore customer needs and identify eligible offers.
• Clearly disclose pricing and term conditions.
• Execute plan changes and provide confirmations.
• Perform light troubleshooting and billing review.
• Handle inbound contacts from disconnected customers.
• Escalate incidents as needed and participate in quality checks.

Skills

Strong empathy and desire to resolve concerns

Critical thinking skills

Exceptional communication skills

Education

High school diploma (or GED equivalent)

Job description

Sitel Corp. is looking for Retention Customer Service Associates to join our team in Wise, Virginia. This role involves delivering exceptional support to customers with accounting and tax platforms. We provide 100% paid training and numerous benefits, including medical and dental insurance.

The ideal candidate will possess strong empathy, communication skills, and the ability to think critically. If you're ready to make a difference and grow your career in a supportive environment, apply today!