Onsite Retention Care Specialist (Wise, VA)

Foundever; United States; On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Vision insurance

401k with company match

Paid training

EAP

Employee discounts

Promotion from within (84% internal)

Weekends off

Job summary

Foundever is hiring a Retention Customer Service Associate in Wise, VA to deliver personalized support, prevent cancellations, and identify best-fit solutions to keep customers engaged.

The role is on-site at 10431 Pinnacle Drive, Wise, VA. It includes 100% paid training, opportunities for growth, and a strong focus on developing customer retention skills, with a proven path to internal promotions across the organization.

Qualifications

• Must be 18+ years of age.
• High school diploma (or GED).
• Must pass a criminal background check.

Responsibilities

• Verify identity and protect customer information while processing requests.
• Explore customer needs and present eligible offers from the catalog.

Skills

Empathy

De-escalation

Communication

Critical thinking

Education

High school diploma or GED

Job description

Foundever is hiring a Retention Customer Service Associate in Wise, VA to deliver personalized support, prevent cancellations, and identify best-fit solutions to keep customers engaged.

The role is on-site at 10431 Pinnacle Drive, Wise, VA. It includes 100% paid training, opportunities for growth, and a strong focus on developing customer retention skills, with a proven path to internal promotions across the organization.