Retention Care Specialist (Onsite) with Growth

Foundever; Wise (VA); On-site; USD 19,889 - 28,326; Full time

Benefits offered by this job

100% paid training

Medical, dental, life, and vision insurance

401k retirement plan with company match

Employee discounts

Referral bonuses

Job summary

Foundever is hiring a Retention Associate in Wise, VA. This role involves providing exceptional support to prevent customer cancellations and resolve concerns. It includes paid training and opportunities for internal promotions, as 84% of managers are promoted from within.

Key responsibilities include verifying identity, assessing service needs, and executing plan changes. Candidates must possess strong communication and critical thinking skills, be at least 18 years old, and have a high school diploma. Benefits include 100% paid training, insurance, and a 401k plan.

Qualifications

• Must be 18+ years of age.
• Must pass a criminal background check.

Responsibilities

• Verify identity and authenticate account holders.
• Explore and assess customer needs.
• Clearly disclose pricing and conditions to customers.
• Execute plan changes and equipment swaps.
• Perform light troubleshooting and billing review.
• Handle cancellation requests and document reasons.
• Re-establish service for recently disconnected customers.
• Escalate fraud or safety concerns promptly.
• Participate in quality assurance and monitoring.

Skills

Strong empathy and desire to resolve concerns

Critical thinking skills

Exceptional communication skills

Education

High school diploma (or GED equivalent)

Job description

Foundever is hiring a Retention Associate in Wise, VA. This role involves providing exceptional support to prevent customer cancellations and resolve concerns. It includes paid training and opportunities for internal promotions, as 84% of managers are promoted from within.

Key responsibilities include verifying identity, assessing service needs, and executing plan changes. Candidates must possess strong communication and critical thinking skills, be at least 18 years old, and have a high school diploma. Benefits include 100% paid training, insurance, and a 401k plan.