Customer Retention Specialist - State Farm Agent Team Member Oak Forest

Mysfagentbrian; Oak Forest (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

401(k) matching

Job summary

Brian Robinson Agency in Oak Forest, IL is seeking a Customer Retention Specialist to support ongoing customer relationships and renewals. This full-time role emphasizes problem solving, outreach, and delivering exceptional service to help clients protect what matters most.

You will work with a team that values integrity, care, and meaningful work, and you’ll have opportunities for advancement while contributing to office growth.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management required.
• Must currently have Illinois Property and Casualty licenses. Property, Casualty and life preferred.
• Insurance industry customer service experience preferred, but not required.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts, manage claims inquiries and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Communication

Attention to detail

Customer service

Illinois P&C licenses

Job description

Customer Retention Specialist - State Farm Agent Team Member

Full Time in Oak Forest

• Opportunity for advancement
• Paid time off
• 401(k) matching

You May Be a Great Fit as a Customer Retention Specialist at State Farm Agent Brian Robinson Agency if

• You’re the person people call first when life goes sideways - you're calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
• You take pride in being an effective problem solver which makes customers never want to leave.

At Brian Robinson Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute that office growth. This position focuses on problem solving, resolving complaints, outreach, retaining customers by providing exceptional service, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts, manage claims inquiries and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management required.
• Must currently have Illinois Property and Casualty licenses. Property, Casualty and life preferred.
• Insurance industry customer service experience preferred, but not required.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.