Customer Retention Specialist - State Farm Agent Team Member

State Farm Agent; Oak Forest (AR); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

401(k) matching

Competitive salary

Job summary

State Farm Agent Brian Robinson Agency in Oak Forest, IL seeks a Customer Retention Specialist to nurture ongoing relationships, handle renewals, resolve complaints, and promote retention through excellent service. The role emphasizes problem-solving, empathy, and effective communication within a supportive team environment.

The position requires current Illinois Property and Casualty licenses, with property, casualty, and life licenses preferred.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management required.
• Must currently have Illinois Property and Casualty licenses. Property, Casualty and life preferred.
• Insurance industry customer service experience preferred, but not required.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts, manage claims inquiries and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Communication

Customer experience

Account management

Problem solving

Education

Illinois Property and Casualty licenses

Property, Casualty and Life licenses preferred

Job description

Responsive recruiter

Benefits

• Opportunity for advancement
• Paid time off
• 401(k) matching
• Competitive salary

You May Be a Great Fit as a Customer Retention Specialist at State Farm Agent Brian Robinson Agency if:

• You’re the person people call first when life goes sideways - you're calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
• You take pride in being an effective problem solver which makes customers never want to leave.

Location Address: 15028 S. Cicero Ave, Unit L, Oak Forest, IL 60452.

At Brian Robinson Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute that office growth. This position focuses on problem solving, resolving complaints, outreach, retaining customers by providing exceptional service, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts, manage claims inquiries and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management required.
• Must currently have Illinois Property and Casualty licenses. Property, Casualty and life preferred.
• Insurance industry customer service experience preferred, but not required.

Compensation: $50,400.00 per year

We're Hiring!

We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Brian Robinson - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.