Customer Retention Specialist - State Farm Agent Team Member

Julie Franks State Farm; Taft (CA); On-site; USD 46,000 - 62,000; Full time

Benefits offered by this job

Base salary + commissions

SIMPLE IRA retirement plan with-employ

Life insurance

Disability insurance

Paid time off

Paid holidays

Job summary

Julie Franks State Farm in Taft, CA is seeking a Customer Retention Specialist to support policyholders, answer inquiries, and promote customer loyalty in a full-time role based in-office. You will receive structured training, ongoing coaching, and a clear path to advance within a supportive office.

This position offers base salary plus performance-based commission, plus benefits, with licensing in Property and Casualty encouraged.

Qualifications

• No prior insurance experience required.
• Excellent listening, empathy, and problem-solving skills.
• Organized and detail-oriented with strong follow-through.
• Willingness to obtain the required Property and Casualty license.
• Positive, professional, customer-first attitude.

Responsibilities

• Answer customer inquiries with accurate, timely information about insurance policies.
• Handle policy questions, billing inquiries, and coverage changes accurately.
• Resolve service issues with patience and professionalism.
• Identify coverage gaps and service needs during reviews.
• Follow up consistently to support customer loyalty and retention.
• Maintain accurate customer records in the agency system.

Skills

Customer service

Active listening

Problem-solving

Organization

Follow-through

Communication

Job description

Customer Retention Specialist - State Farm Agent Team Member

Position Overview

This is a full-time Customer Retention Specialist career opportunity with Julie Franks State Farm in Taft, CA for someone who wants to grow a lasting career in customer service and insurance. You will receive structured training, ongoing coaching, and a clear path to advance within a supportive office.

Responsibilities

• Answer customer inquiries with accurate, timely information about insurance policies
• Handle policy questions, billing inquiries, and coverage changes accurately
• Resolve service issues with patience and professionalism
• Identify coverage gaps and service needs during reviews
• Follow up consistently to support customer loyalty and retention
• Maintain accurate customer records in the agency system

Qualifications

• No prior insurance experience required
• Excellent listening, empathy, and problem-solving skills
• Organized and detail-oriented with strong follow-through
• Willingness to obtain the required Property and Casualty license
• Positive, professional, customer-first attitude

Benefits

• Base salary plus performance-based commission
• SIMPLE IRA retirement plan with employer match
• Life insurance
• Disability insurance
• Paid time off (vacation, sick, and personal days)
• Paid company holidays

Pay range: $46,000-$62,000 per year

This range reflects expected total compensation-Including base salary, commissions, and bonuses-when performance goals are met. Base salary varies based on experience and licensing. Commissions are uncapped, and high performers regularly exceed this range.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.