Bilingual Customer Retention Specialist - State Farm Agent Team Member

Bo Rester State Farm; Mount Pleasant (TX); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Base salary plus commission

401(k) retirement plan with employer

Health insurance

Paid time off

Paid company holidays

Clear career advancement paths

Team events and lunches

Job summary

Bo Rester State Farm in Mt Pleasant, TX is hiring a bilingual Customer Retention Specialist. This full-time role requires fluency in Spanish and English, a customer-first attitude, and the ability to obtain a Property and Casualty license.

You will handle inquiries about insurance policies, billing, and coverage changes, while maintaining accurate customer records. Training, coaching, and clear advancement paths are provided, with a compensation package including base salary plus commission.

Qualifications

• Fluent in Spanish and English (required).
• Excellent listening, empathy, and problem-solving skills.
• Organized and detail-oriented with strong follow-through.
• Willingness to obtain the required Property and Casualty license.
• Positive, professional, customer-first attitude.

Responsibilities

• Answer customer inquiries with accurate, timely information about insurance policies.
• Handle policy questions, billing inquiries, and coverage changes accurately.
• Serve Spanish- and English-speaking customers clearly and accurately.
• Resolve service issues with patience and professionalism.
• Identify coverage gaps and service needs during reviews.
• Follow up consistently to support customer loyalty and retention.
• Maintain accurate customer records in the agency system.

Skills

Bilingual communication

Active listening

Empathy

Problem solving

Licensing readiness

Customer-first attitude

Job description

Bilingual Customer Retention Specialist - State Farm Agent Team Member

Position Overview

This is a full-time Customer Retention Specialist career opportunity with Bo Rester State Farm in Mt Pleasant, TX for someone who wants to grow a lasting career in customer service and insurance. You will receive structured training, ongoing coaching, and a clear path to advance within a supportive office. Fluency in Spanish and English is required for this role.

Responsibilities

• Answer customer inquiries with accurate, timely information about insurance policies


• Handle policy questions, billing inquiries, and coverage changes accurately


• Serve Spanish- and English-speaking customers clearly and accurately


• Resolve service issues with patience and professionalism


• Identify coverage gaps and service needs during reviews


• Follow up consistently to support customer loyalty and retention


• Maintain accurate customer records in the agency system

Qualifications

• No prior insurance experience required


• Fluent in Spanish and English (required)


• Excellent listening, empathy, and problem-solving skills


• Organized and detail-oriented with strong follow-through


• Willingness to obtain the required Property and Casualty license


• Positive, professional, customer-first attitude

Benefits

• Base salary plus performance-based commission


• 401(k) retirement plan with employer match


• Health insurance


• Paid time off (vacation, sick, and personal days)


• Paid company holidays


• Clear career advancement paths


• Company events, contests, and team lunches

Pay range: $50,000-$80,000 per year

This range reflects expected total compensation- including base salary, commissions, and bonuses- when performance goals are met. Base salary varies based on experience and licensing. Commissions are uncapped, and high performers regularly exceed this range.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.