Customer Retention Specialist - State Farm Agent Team Member

Monte Folsom - State Farm Agent; Star (ID); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Job summary

Monte Folsom - State Farm Agent in Star, ID is looking for a Customer Retention Specialist to support ongoing customer relationships, renewals, and policy engagement.

You will reach out to existing customers, review accounts, and guide them through coverage options while maintaining accurate records.

If you value community service, trust-building, and helping people on their best and worst days, this team welcomes you to grow with us.

Qualifications

• Excellent interpersonal and listening skills.
• Strong communication and problem-solving abilities.
• Detail-oriented with focus on customer experience.
• Prior customer service or account management experience preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records of interactions.
• Collaborate with team to meet retention and outreach goals.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Problem solving

Customer service experience

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance

You May Be a Great Fit as a Customer Retention Specialist at Monte Folsom - State Farm Agent if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 12529 W Goldcrest St Star, ID 83669

At Monte Folsom - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.