Customer Retention Specialist - State Farm Agent Team Member

Meridth Lamas - State Farm Agent; Savannah (GA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Company parties

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Job summary

Meridth Lamas - State Farm Agent in Savannah, GA, is seeking a Customer Retention Specialist to support ongoing customer relationships. The role involves outreach, policy renewals, and maintaining strong customer bonds.

The ideal candidate will have strong interpersonal and communication skills, be detail-oriented, and previous experience in customer service is preferred. This position also includes opportunities for training and development, as well as attractive benefits.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving abilities

Effective communication

Listening skills

Detail-oriented

Education

Applicable state insurance licenses

Job description

Benefits:

• 401(k)
• Company parties
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

You May Be a Great Fit as a Customer Retention Specialist at Meridth Lamas - State Farm Agent if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address:

Savannah, GA 31406

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem‑solving abilities.
• Effective communication and listening skills.
• Detail‑oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.