Customer Retention & Renewal Specialist

Monte Folsom - State Farm Agent; Star (ID); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Job summary

Monte Folsom - State Farm Agent in Star, ID is looking for a Customer Retention Specialist to support ongoing customer relationships, renewals, and policy engagement.

You will reach out to existing customers, review accounts, and guide them through coverage options while maintaining accurate records.

If you value community service, trust-building, and helping people on their best and worst days, this team welcomes you to grow with us.

Qualifications

• Excellent interpersonal and listening skills.
• Strong communication and problem-solving abilities.
• Detail-oriented with focus on customer experience.
• Prior customer service or account management experience preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records of interactions.
• Collaborate with team to meet retention and outreach goals.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Problem solving

Customer service experience

Job description

Monte Folsom - State Farm Agent in Star, ID is looking for a Customer Retention Specialist to support ongoing customer relationships, renewals, and policy engagement.

You will reach out to existing customers, review accounts, and guide them through coverage options while maintaining accurate records.

If you value community service, trust-building, and helping people on their best and worst days, this team welcomes you to grow with us.