Customer Retention Specialist - State Farm Agent Team Member

David Christy - State Farm Agent; Spokane Valley (WA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Flexible schedule

Health insurance

Paid time off

Training & development

Company parties

Vision insurance

Dental insurance

Opportunity for advancement

Job summary

David Christy - State Farm Agent is looking for a Customer Retention Specialist to enhance customer experiences. This position engages clients through phone, email, and chat while utilizing digital tools to connect with younger demographics.

The ideal candidate is tech-savvy with excellent communication skills and a customer-oriented attitude. Responsibilities include assisting with policy inquiries and collaborating with a dynamic team to improve customer satisfaction.

Qualifications

• Excellent written and verbal communication skills.
• Strong familiarity with social media and digital tools.
• Desire to exceed customer expectations.

Responsibilities

• Engage with customers through phone, email, and chat.
• Assist with policy inquiries, updates, and claims.
• Collaborate with team to ensure effective issue resolution.

Skills

Excellent communication skills

Tech-savvy

Customer-oriented mindset

Ability to adapt

Education

High school diploma or equivalent

College degree

Tools

Digital communication tools

Social media platforms

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Company Overview:

David Christy - State Farm Agent, a dynamic and forward-thinking player in the insurance industry, is actively seeking energetic and customer-focused individuals to join our team as Customer Retention Specialist - State Farm Agent Team Member. If you're a tech-savvy, people-oriented individual with a passion for making a positive impact, this is an exciting opportunity to launch your career in a modern and vibrant work environment.

Job Description:

As a Customer Retention Specialist - State Farm Agent Team Member, you'll be at the forefront of delivering an exceptional customer experience. Your responsibilities will include:

• Engaging with customers through various channels, including phone, email, and chat.
• Providing friendly and efficient assistance with policy inquiries, updates, and claims.
• Utilizing digital tools and platforms to connect with a younger demographic.
• Collaborating with a dynamic team to ensure timely and effective issue resolution.
• Proactively identifying opportunities to enhance customer satisfaction.

Qualifications:

• Excellent communication skills, both written and verbal.
• Tech-savvy with a familiarity with digital communication tools.
• Customer-oriented mindset with a strong desire to exceed expectations.
• Ability to adapt to a fast-paced, evolving work environment.
• Previous customer service experience is a plus, but not required.

Requirements:

• High school diploma or equivalent; college degree is a plus.
• A positive and proactive attitude towards learning and growth.
• Familiarity with social media platforms and digital communication tools.
• Ability to work in a collaborative team setting.
• Willingness to obtain relevant insurance licenses (training will be provided).

David Christy - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.