Customer Service Representative - State Farm Agent Team Member

John Jinuntuya - State Farm Agent; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Performance bonus

Competitive pay

Flexible schedule

Health insurance

Paid time off

Training & development

Company events

Job summary

John Jinuntuya - State Farm Agent is seeking a Customer Service Representative to deliver an exceptional experience across phone, email, and chat. You will assist with policy inquiries, updates, and claims, and use digital tools to connect with a younger demographic.

You'll work with a dynamic team to resolve issues efficiently, identify opportunities to boost satisfaction, and pursue insurance licenses with provided training.

Qualifications

• Strong written and verbal communication skills.
• Familiarity with digital tools and platforms.
• Customer-oriented mindset with a drive to exceed expectations.
• Able to adapt to a fast-paced, evolving work environment.
• Previous customer service experience is a plus, but not required.

Responsibilities

• Engage with customers via phone, email, and chat.
• Provide friendly assistance with policy inquiries, updates, and claims.
• Use digital tools to connect with a younger demographic.
• Collaborate with a dynamic team to resolve issues promptly.
• Proactively identify ways to enhance customer satisfaction.

Skills

Communication

Tech-savvy

Customer focus

Team player

Adaptable

Education

High school diploma

Tools

Social media

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Company parties

Job Description

As a Customer Service Representative - State Farm Agent Team Member, you'll be at the forefront of delivering an exceptional customer experience.

• Engaging with customers through various channels, including phone, email, and chat.
• Providing friendly and efficient assistance with policy inquiries, updates, and claims.
• Utilizing digital tools and platforms to connect with a younger demographic.
• Collaborating with a dynamic team to ensure timely and effective issue resolution.
• Proactively identifying opportunities to enhance customer satisfaction.

Qualifications

• Excellent communication skills, both written and verbal.
• Tech‑savvy with a familiarity with digital communication tools.
• Customer‑oriented mindset with a strong desire to exceed expectations.
• Ability to adapt to a fast‑paced, evolving work environment.
• Previous customer service experience is a plus, but not required.

Requirements

• High school diploma or equivalent; college degree is a plus.
• A positive and proactive attitude towards learning and growth.
• Familiarity with social media platforms and digital communication tools.
• Ability to work in a collaborative team setting.
• Willingness to obtain relevant insurance licenses (training will be provided).

John Jinuntuya - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.