Customer Retention Specialist - State Farm Agent Team Member

Chris Webber - State Farm Agent; Chicago (IL); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm is hiring a Customer Service Representative to care for existing customers and up-sell additional products. You will join a winning insurance and financial services team focused on helping clients plan for the unexpected.

We offer training, development and advancement opportunities; you will learn our systems and insurance products, build a strong client base and potentially grow your income as you achieve results.

Qualifications

• Results oriented, goal driven and able to work independently
• Desire to be trained to serve customers and pivot to additional products
• Confident, optimistic and self-motivated
• Strong desire to help people
• Willing to study and learn insurance products and systems
• Honest, hard-working and responsible actions

Responsibilities

• Take care of existing customers and up-sell additional products
• Learn insurance products and use company computer systems
• Build and maintain a strong clientele through referrals and quality service
• Help clients plan for unexpected events and financial protection

Skills

Customer service

Upselling

Sales training

Insurance licensing

Communication

Self-motivation

Tools

Computer systems

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development

Join a winning insurance and financial services team. Apply to become a State Farm Customer Service Representative responsible for taking care of existing customers and up-selling additional products.

Unexpected events happen. We are looking for team members who want to be involved in the lives of others to help them plan against the financial impact that occurs when the unexpected happens.

When it comes to making responsible insurance and financial decisions, people procrastinate and purchase inferior products. People purchase insurance and financial products that lack the most important benefits. These people need our help to make better and more responsible decisions.

We are hiring new team members who have a passion for serving our existing customers and helping them obtain additional products that will save them from a financial disaster when the unexpected happens.

This is a rewarding career for the right person. If you have what it takes, you will enjoy a higher income that pays you for working hard and achieving results. We will teach you the skills of insurance planning, selling, and maintaining a strong clientele who will send you referrals and continue to purchase products from you as their life grows.

If you have the following personality traits, character traits, attitudes, and motivations, we invite you to try out for our team.

Are you…

• Results oriented and goal driven and can work independently without close supervision.
• You want an opportunity to be a part of something that is lasting.
• A desire to be trained to serve customers and pivot to additional products.
• You are confident in your abilities, and your are an optimistic person who believes that your actions can positively impact your future.
• You can imagine success then create it. You don’t blame other people and circumstances for your challenges.
• You like people and have a strong desire to help them.
• You are intelligent and are willing to study and learn the necessary skills, to gain an insurance license, to learn our products, and learn to use our computer systems.
• Your character is your strength. You are honest, hard-working, treat other people the way you want to be treated, and you take responsibility for your actions and your future.
• You have disciplined yourself not to get distracted by unproductive activities.
• You see servicing and growing customers as a worthy profession. You have researched State Farm and realize the value of service and quality products that we bring to customers.
• You can serve others by listening to their challenges, discovering their needs, presenting quality solutions, then getting their commitment to take your advice.
• You can gain customers based on the service and quality products that you recommend; even though, you may not always have the lowest price. You can keep them as a customer, because they trust you and your service, not price.

If you have what it takes, we will train you to use our proven systems, and you can create the following future for yourself:

You have taken advantage of the strong leadership and coaching from your sales mentor. You executed the tried–and–true model that proved successful for many other State Farm team members. Your income is above and beyond what you expected. You help your clients build solid financial futures. You are excited about the retirement income you are building for yourself and your family.