Customer Retention Specialist - State Farm Agent Team Member

Samantha Boyce - State Farm Agent; Semmes (AL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

Sam Boyce State Farm in Semmes, AL is seeking a Customer Retention Specialist to support ongoing customer relationships and growth. You will focus on outreach, policy renewals, and maintaining strong client connections.

Ideal candidates have solid communication and interpersonal skills, prior customer service or account management experience, and possess or be willing to obtain state insurance licenses. Join a team dedicated to trusted service and community protection.

Qualifications

• Must hold applicable state insurance licenses before employment.
• Experience in customer service or account management preferred.
• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Communication skills

Problem solving

Attention to detail

Customer service

Insurance licenses

Job description

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Paid time off

You May Be a Great Fit as a Customer Retention Specialist at Sam Boyce State Farm if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 7930 Moffett Rd Ste A Semmes, Al 36575

At Sam Boyce State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must hold applicable state insurance licenses before employment.