Customer Retention Specialist - Build Trust, Drive Growth

Samantha Boyce - State Farm Agent; Semmes (AL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

Sam Boyce State Farm in Semmes, AL is seeking a Customer Retention Specialist to support ongoing customer relationships and growth. You will focus on outreach, policy renewals, and maintaining strong client connections.

Ideal candidates have solid communication and interpersonal skills, prior customer service or account management experience, and possess or be willing to obtain state insurance licenses. Join a team dedicated to trusted service and community protection.

Qualifications

• Must hold applicable state insurance licenses before employment.
• Experience in customer service or account management preferred.
• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Communication skills

Problem solving

Attention to detail

Customer service

Insurance licenses

Job description

Sam Boyce State Farm in Semmes, AL is seeking a Customer Retention Specialist to support ongoing customer relationships and growth. You will focus on outreach, policy renewals, and maintaining strong client connections.

Ideal candidates have solid communication and interpersonal skills, prior customer service or account management experience, and possess or be willing to obtain state insurance licenses. Join a team dedicated to trusted service and community protection.