Customer Retention Specialist - State Farm Agent Team Member

Shannon Till; Florida; On-site; USD 54,443,000 - 71,635,000; Full time

Benefits offered by this job

401(k) retirement plan with employer  

Health insurance

Paid time off

Paid company holidays

Licensing and training support

Company events, contests, and team lun

Job summary

Shannon Till State Farm Agent in Winter Garden, FL is seeking a Customer Retention Specialist to provide responsive service, assist with policy questions, and help customers stay covered. This full-time role includes structured training, coaching, and clear advancement opportunities within a local agency.

Team members will support English-, Spanish-, and Portuguese-speaking customers, maintain accurate files, and proactively identify coverage gaps to retain client relationships and satisfaction.

Qualifications

• Fluent or proficient in English and either Spanish or Portuguese.
• Patient listener who enjoys solving problems for people.
• Detail-oriented and dependable, with the ability to follow through.

Responsibilities

• Answer inquiries with accurate, timely insurance information.
• Explain policies, bills, coverage updates, and ensure details are correct.
• Assist Spanish-, Portuguese-, and English-speaking customers clearly and accurately.
• Resolve customer issues calmly and thoroughly.
• Identify gaps in coverage during policy reviews.
• Maintain customer files up-to-date in the agency system.

Skills

Fluent English

Spanish or Portuguese

Customer service mindset

Active listening

Detail-orientated

Licensing readiness

Job description

Customer Retention Specialist - State Farm Agent Team Member

Position Overview

This is a full-time Customer Retention Specialist career opportunity with Shannon Till State Farm in Winter Garden, FL for someone who wants to grow a lasting career in customer service and insurance. You will receive structured training, ongoing coaching, and a clear path to advance within a supportive office. Candidates who are fluent or proficient in English and either Spanish or Portuguese are encouraged to apply.

Responsibilities

• Answer customer inquiries with accurate, timely information about insurance policies
• Answer questions about policies, bills, and coverage updates and get the details right
• Serve Spanish-, Portuguese-, and English-speaking customers clearly and accurately
• Work through customer problems calmly until they are resolved
• Spot gaps in a customer's coverage when you review their policies
• Check back in with customers to keep them with the agency
• Keep customer files complete and current in the agency system

Qualifications

• Prior insurance experience preferred
• Fluent or proficient in English and either Spanish or Portuguese, preferred
• A patient listener who enjoys solving problems for people
• Careful with details and dependable about seeing tasks through
• Willing to earn the required Property and Casualty license
• Friendly and professional, and puts customers' needs first

Benefits

• 401(k) retirement plan with employer match
• Health insurance
• Paid time off (vacation, sick, and personal days)
• Paid company holidays
• Clear career advancement paths
• Licensing and training support
• Company events, contests, and team lunches

Pay range:

$19-$25 per hour

This range reflects expected total compensation—including base salary, commissions, and bonuses—when performance goals are met. Base salary varies based on experience and licensing. Commissions are uncapped, and high performers regularly exceed this range.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.