Customer Retention Specialist - State Farm Agent Team Member

Isabelismyagent; Fairfax (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Training & development

Bonus based on performance

Opportunity for advancement

Flexible schedule

Job summary

Isabel Thao Nguyen State Farm in Fairfax, VA is seeking a Customer Retention Specialist to manage ongoing customer relationships, focus on renewals, and drive office growth. This role emphasizes outreach, policy renewals, and proactive engagement to ensure customer satisfaction.

You will work to identify opportunities for improved service, maintain accurate records, and collaborate with team members to meet retention goals.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Excellent communication and listening skills.
• Detail-oriented with focus on customer experience.
• Experience in customer service or account management preferred.
• Must be able to obtain applicable state licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team to meet retention and outreach objectives.

Skills

Interpersonal skills

Communication

Problem solving

Customer service

Relationship building

Education

State insurance license (required)

Job description

Benefits:

• Health insurance


• Opportunity for advancement


• Training & development


• 401(k) matching


• Bonus based on performance


• Company parties


• Competitive salary


• Flexible schedule

You May Be a Great Fit as a Customer Retention Specialist at Isabel Thao Nguyen State Farm if:

• You're the person people call first when life goes sideways - calm, steady, and ready to help.


• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.


• You're a natural relationship-builder who earns trust quickly and keeps it.


• You listen first, then guide, making customers feel understood while confidently recommending solutions.


• You're compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address:

3919 Blenheim Blvd Suite 82A Fairfax, VA 22030-2430

At Isabel Thao Nguyen State Farm, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.


• Review accounts and assist with updates or changes as needed.


• Identify opportunities to enhance customer satisfaction and engagement.


• Maintain accurate records and documentation of interactions.


• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.


• Effective communication and listening skills.


• Detail-oriented with a focus on customer experience.


• Previous experience in customer service or account management preferred.


• Must be able to obtain applicable state insurance licenses.