Customer Retention Specialist - State Farm Agent Team Member

Larry Poole - State Farm Insurance Agent; Bossier City (LA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Free food & snacks

Training & development

Company parties

Competitive salary

Job summary

Larry Poole State Farm Insurance Agent is hiring a Customer Relations Representative to deliver outstanding customer experiences and build trusted relationships within the community. You’ll assist clients with insurance needs, handle inquiries, and support claims while collaborating with a team that values service and growth.

The role emphasizes clear communication, empathy, and a proactive approach to solving problems to strengthen the agency’s reputation.

Qualifications

• Must obtain a valid Property & Casualty license within 90 days of hire.
• Life and Health license preferred; if not currently licensed, must obtain within 180 days.
• Previous experience in insurance or financial services preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver outstanding customer experiences and resolve inquiries.
• Assist clients with insurance needs and support claims.
• Collaborate with team members to anticipate community needs and drive positive service.

Skills

Communication skills

Customer service

Attention to detail

Multitasking

Team player

Education

P&C license within 90 days

Life & Health license preferred

Job description

Benefits:

• Support for certifications or further education
• Modern, inspiring office spaces
• Team-building activities and social events
• Continuous feedback culture instead of annual reviews
• Office centrally/conveniently located
• Supportive work environment
• Friendly, safe environment
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Free food & snacks

ROLE DESCRIPTION:

Immediately Hiring! Join the Larry Poole State Farm Team as a Customer Relations Representative and Make a Real Impact!

Are you passionate about helping people and creating unforgettable customer experiences? At Larry Poole State Farm, we don’t just provide insurance — we build trusted relationships and serve our community with heart. As a Customer Service Representative, you’ll be the friendly voice and problem-solver our clients rely on every day.

In this role, you will deliver outstanding customer experiences that reinforce our agency’s reputation. Your attention to detail, strong customer service skills, and genuine desire to help others will make you an excellent fit. You will enhance your career by resolving customer inquiries, collaborating with team members, and anticipating the needs of the community you support.

The ideal candidate has excellent communication skills and a passion for delivering top-tier customer service. This role involves assisting clients with their insurance needs, managing inquiries, supporting claims, and ensuring a positive customer experience.

QUALIFICATIONS:

• Must obtain a valid Property & Casualty insurance license within 90 days of hire.
• Life and Health insurance license preferred; if not currently licensed, must obtain within 180 days.
• Previous experience in insurance or financial services preferred.
• Excellent verbal and written communication skills.
• Customer-focused, empathetic, and a collaborative team player.
• Detail-oriented with strong multitasking, prioritization, and problem-solving abilities.
• Previous customer service experience preferred.

Come be part of a team that values YOU and the difference you make every day.