Multi-Line Representative - State Farm Agent Team Member

Beth Prince; Shelbyville (IN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Job summary

Beth Prince State Farm is seeking a Multiline Representative to join our Shelbyville, IN team. You will engage with customers, assess their protection needs, and provide tailored auto, home, life, and other lines coverage.

Your communication and organizational skills will help you build lasting relationships and deliver exceptional service. We value community-minded teammates who listen, guide, and grow with us.

Qualifications

• Clear written and verbal communication
• Strong organizational abilities with attention to detail
• Comfortable in a steady-paced environment
• Prior insurance industry knowledge preferred; customer service in a business office setting required
• Must possess or be able to obtain necessary state insurance licenses

Responsibilities

• Communicate with customers to understand concerns and provide recommendations using available product information
• Develop relationships with new customers across multiple product lines
• Support daily office operations, including documentation, scheduling, and follow-up activities
• Make outbound calls to reach prospective customers and provide quotes
• Maintain accurate records to ensure a consistent customer experience
• Collaborate with team members to achieve office objectives

Skills

Communication skills

Relationship building

Organizational skills

Insurance knowledge

Licensing eligibility

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Competitive salary

You May Be a Great additional to our team as a Multiline Representative at Beth Prince State Farm if:

• You’re the person people call first when life goes sideways — calm, steady, listens and ready to help.
• You genuinely care about your family, friends and your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly by learning more and making recommendations. You believe you would be great at working with new customers by showing them that we keep their needs first and why we are a perfect choice to help them protect the people and things that are important to them.
• You listen first, then guide, making customers feel understood while confidently providing the best recommendations to complete the best solution they feel they need. While showing them that our agency will continue to foster a long term, customer caring relationship unlike other companies they have worked with in the past.
• You’re motivated by goals and growth, and you know how to turn needs-based conversations into confident customer decisions that truly help customers.

Location Address:

308 N. Harrison Street Shelbyville, IN 46176

At Beth Prince State Farm, we’re here to help people protect what matters most. We take pride in serving our community with education, communication, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan that provides coverage for their cars, houses, retirement or life, we believe in doing meaningful work that makes a difference to each person we work with. If you're looking to grow your career and income, take time to listen and guide, and be part of a team that strives to do our best every day, you’ll fit right in with us.

Responsibilities:

• Communicate with customers to understand their concerns and provide recommendations with our available product information to complete the solution.
• Assist in developing relationships with new customers across multiple product lines.
• Support daily office operations, including documentation, scheduling, and follow-up activities.
• Make outbound calls to reach out to prospective customers to provide quotes to help with the solutions they are requesting.
• Maintain accurate records and ensure a consistent customer experience.
• Collaborate with team members to achieve office objectives.

Qualifications:

• Being able to communicate effectively in both written emails but verbally as well is a must. You must be comfortable with talking to new people and creating new relationships.
• Strong organizational abilities with attention to detail.
• Comfortable working in a steady-paced environment.
• Prior experience and knowledge of the insurance industry is preferred. A customer service role, business office setting is required.
• Must possess or be able to obtain necessary state insurance licenses.