Customer Retention & Growth Specialist

Beth Prince; Shelbyville (IN); Presencial; USD 42 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Advancement potential

Paid time off

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Resumo da oferta

Beth Prince State Farm in Shelbyville, IN is seeking a Customer Retention Specialist to support ongoing customer relationships, renewals, and growth. You will focus on outreach, policy changes, referrals and building trust with clients while upholding our commitment to education and customer needs.

As part of our team you’ll review accounts, recommend coverage options, and ensure accurate records. If you’re calm under pressure, a natural relationship-builder, and passionate about helping

Qualificações

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in insurance or customer service/account management.
• Must be able to obtain applicable state insurance licenses.

Responsabilidades

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates, changes or recommendations as needed.
• Identify opportunities to enhance customer relationships.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives and expectations.

Conhecimentos

Interpersonal skills

Problem-solving

Communication skills

Listening skills

Customer-focused

Attention to detail

Licensing ability

Descrição da oferta de emprego

Beth Prince State Farm in Shelbyville, IN is seeking a Customer Retention Specialist to support ongoing customer relationships, renewals, and growth. You will focus on outreach, policy changes, referrals and building trust with clients while upholding our commitment to education and customer needs.

As part of our team you’ll review accounts, recommend coverage options, and ensure accurate records. If you’re calm under pressure, a natural relationship-builder, and passionate about helping