Customer Retention Specialist - State Farm Agent Team Member

Tom Mazzola; Michigan; Híbrido; USD 40 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k)

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Resumo da oferta

Thomas Mazzola Insurance is seeking a Customer Retention Specialist to support ongoing client relationships, renewals, and outreach. This full-time role is based in Macomb, MI and offers a path for advancement with a dedicated team.

You will communicate with existing customers about renewals and coverage options, review accounts for updates, and maintain accurate records. A patient, service-oriented approach helps you build trust and drive satisfaction.

Qualificações

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsabilidades

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Conhecimentos

Interpersonal skills

Problem-solving

Communication

Listening skills

Attention to detail

Customer experience

Customer service

Account management

Descrição da oferta de emprego

Customer Retention Specialist - State Farm Agent Team Member

Full Time in Macomb - MI - 48042

• 401(k)
• Opportunity for advancement
• Paid time off

You May Be a Great Fit as a Customer Retention Specialist at Thomas Mazzola Insurance agency if

• You're the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You're a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide - making customers feel understood while confidently recommending solutions.
• You're compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address 45150 North Ave Macomb, MI 48042

At Thomas Mazzola Insurance, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Compensation $40,000.00 - $45,000.00 per year

Benefits

• 401(k)
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development