Customer Retention Specialist: Growth, Benefits, & Team

Lisapate; York (York County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

Lisapate is seeking a Customer Retention Specialist who values exceptional service and builds strong relationships with clients. In this role, you will manage customer renewals and ensure satisfaction while contributing to agency growth through sales opportunities.

Applicants should possess strong customer service skills, excellent communication abilities, and a friendly, team-oriented personality. Competitive compensation of $50,000 - $70,000 annually is offered along with full support for licensing requirements.

Qualifications

• Friendly, positive, team-oriented personality.
• Ability to thrive in a customer-focused environment.
• Comfortable discussing coverage options.

Responsibilities

• Provide exceptional service to existing policyholders.
• Assist customers with policy changes and billing questions.
• Build strong relationships that support customer loyalty.
• Collaborate with team members to meet retention goals.

Skills

Strong customer service and relationship-building skills

Excellent communication skills

Detail-oriented with strong organizational skills

Problem-solving abilities

Prior customer service or account management experience

Job description

Lisapate is seeking a Customer Retention Specialist who values exceptional service and builds strong relationships with clients. In this role, you will manage customer renewals and ensure satisfaction while contributing to agency growth through sales opportunities.

Applicants should possess strong customer service skills, excellent communication abilities, and a friendly, team-oriented personality. Competitive compensation of $50,000 - $70,000 annually is offered along with full support for licensing requirements.