Customer Retention & Upsell Specialist

Armstrong Group

Thorn Hill (TX)

On-site

USD 42,000 - 68,000

Full time

3 days ago

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Benefits offered by this job

Medical

Dental

Vision

401k

On-site gym

PTO

Job summary

Guardian Protection Services seeks a Customer Loyalty Specialist to engage with customers, address potential cancellations, and craft tailored offers that retain accounts and grow revenue. You will identify upgrade opportunities, present solutions, and drive satisfaction through proactive outreach and empathetic problem-solving.

The role emphasizes consultative selling, multi-tasking in a fast-paced environment, and meeting retention goals.

Qualifications

Minimum 1 year of experience in customer service, retention, inside sales, or a related role.
Strong verbal and written communication skills.

Responsibilities

Engage with customers considering cancellation to retain their accounts.
Identify and convert opportunities to sell system upgrades, additional equipment and enhanced services.
Recommend and sell solutions that align with customer needs and offerings.
Demonstrate the ability to craft and present compelling offers that meet individual customer needs.
Reaffirm the value of Guardian services through consultative sales conversations that support retention and revenue growth.
Resolve customer issues efficiently and follow up to ensure complete satisfaction.
Handle escalated concerns with empathy and professionalism.
Assist customers in relocating their Guardian services with ease and professionalism.
Proactively reach out to customers to strengthen relationships and improve retention.