Customer Retention Specialist - Data & Engagement

Wolters Kluwer; Lincoln (NE); On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) & FSA/HSA

Parental Leave

Job summary

Wolters Kluwer Lincoln, NE is seeking a Sales Business Retention Representative to deepen understanding of customer needs, retain and re-engage existing accounts, and negotiate service terms. You will leverage product knowledge to boost satisfaction and renewal rates while coordinating with product, marketing, and sales teams.

This on-site role offers commissions on top of base pay and requires strong communication, data analysis, and cross-functional collaboration.

Qualifications

• Excellent communication skills and customer service experience.
• Strong data analysis and interpretation abilities.
• Ability to resolve conflicts effectively and diplomatically.
• Strategic thinker who can design retention approaches.
• Experience coordinating with cross-functional teams.
• Analytical mindset with trend identification skills.
• Familiarity with CRM tools and data entry.

Responsibilities

• Engage with existing customers to understand their needs and concerns.
• Provide moderate product and service support to solve customer issues.
• Develop retention strategies based on customer feedback.
• Re-engage lapsed customers by leveraging targeted communication strategies.
• Conduct regular follow-ups to ensure customer contentment.
• Contribute to the development of customer retention programs.
• Generate detailed reports on customer interactions and retention metrics.
• Support sales efforts through detailed data analysis and trend identification.
• Coordinate with marketing to align on retention campaigns.
• Assist in the creation of personalized customer retention plans.

Skills

Enhanced Communication

Advanced Customer Service

Data Analysis

Conflict Resolution

Strategic Thinking

Team Coordination

Analytical Mindset

CRM Proficiency

Job description

Wolters Kluwer Lincoln, NE is seeking a Sales Business Retention Representative to deepen understanding of customer needs, retain and re-engage existing accounts, and negotiate service terms. You will leverage product knowledge to boost satisfaction and renewal rates while coordinating with product, marketing, and sales teams.

This on-site role offers commissions on top of base pay and requires strong communication, data analysis, and cross-functional collaboration.