Customer Retention Specialist — Community Insurance Team

Spooninsurance; Klamath Falls (OR); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

Opportunity for advancement

Bonus based on performance

Job summary

Spooninsurance in Klamath Falls, OR is seeking a part-time Customer Retention Specialist to support ongoing customer relationships and office growth. You will handle billing, policy needs, and engage customers to improve satisfaction.

The role emphasizes strong communication, empathy, and a proactive approach to retaining clients. Prior customer service experience is preferred and state insurance licenses are a plus, but not required.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Desire to help your team be the best for your customers.
• Previous experience in customer service or account management preferred.

Responsibilities

• Communicate with existing customers regarding billing, claim and policy needs.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Assist and collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal

Problem-solving

Communication

Listening

Detail-oriented

Teamwork

Job description

Spooninsurance in Klamath Falls, OR is seeking a part-time Customer Retention Specialist to support ongoing customer relationships and office growth. You will handle billing, policy needs, and engage customers to improve satisfaction.

The role emphasizes strong communication, empathy, and a proactive approach to retaining clients. Prior customer service experience is preferred and state insurance licenses are a plus, but not required.