Customer Retention Specialist - State Farm Agent Team Member

Davechristyinsurance; Spokane (WA); On-site; USD 43,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company parties

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

A local insurance agency in Spokane Valley is seeking a Customer Retention Specialist. In this full-time role, you will engage with customers through phone, email, and chat, offering assistance with policy inquiries and claims. The ideal candidate is tech-savvy, with outstanding communication skills and a focus on customer satisfaction. A high school diploma is required, and training for relevant insurance licenses will be provided. Opportunities for advancement are available and benefits include flexible scheduling, health insurance, and paid time off.

Qualifications

• Customer service experience is a plus, but not required.
• Willingness to obtain relevant insurance licenses (training will be provided).
• Positive and proactive attitude towards learning and growth.

Responsibilities

• Engaging with customers through various channels, including phone, email, and chat.
• Providing assistance with policy inquiries, updates, and claims.
• Proactively identifying opportunities to enhance customer satisfaction.

Skills

Excellent communication skills

Tech-savvy

Customer-oriented mindset

Adaptability to a fast-paced environment

Education

High school diploma or equivalent

College degree

Tools

Digital communication tools

Social media platforms

Job description

Customer Retention Specialist - State Farm Agent Team Member

Full Time in Spokane Valley - WA

• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Company Overview David Christy - State Farm Agent, a dynamic and forward-thinking player in the insurance industry, is actively seeking energetic and customer-focused individuals to join our team as Customer Retention Specialist - State Farm Agent Team Member. If you're a tech‑savvy, people‑oriented individual with a passion for making a positive impact, this is an exciting opportunity to launch your career in a modern and vibrant work environment.

Job Description As a Customer Retention Specialist - State Farm Agent Team Member, you'll be at the forefront of delivering an exceptional customer experience. Your responsibilities will include

• Engaging with customers through various channels, including phone, email, and chat.
• Providing friendly and efficient assistance with policy inquiries, updates, and claims.
• Utilizing digital tools and platforms to connect with a younger demographic.
• Collaborating with a dynamic team to ensure timely and effective issue resolution.
• Proactively identifying opportunities to enhance customer satisfaction.

Qualifications

• Excellent communication skills, both written and verbal.
• Tech‑savvy with a familiarity with digital communication tools.
• Customer‑oriented mindset with a strong desire to exceed expectations.
• Ability to adapt to a fast‑paced, evolving work environment.
• Previous customer service experience is a plus, but not required.

Requirements

• High school diploma or equivalent; college degree is a plus.
• A positive and proactive attitude towards learning and growth.
• Familiarity with social media platforms and digital communication tools.
• Ability to work in a collaborative team setting.
• Willingness to obtain relevant insurance licenses (training will be provided).

How to Apply Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance sales, we want to hear from you! www.davechristyinsurance.com David Christy - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.

Compensation $43,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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