Customer Retention Specialist — Community-Focused Growth

State Farm; Wenatchee (WA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Long Term Disability Insurance

Group Life Insurance

Health insurance

Paid time off

Vision insurance

401(k) matching

Job summary

Linda Sasseen - State Farm Agent in Wenatchee, WA is seeking a Customer Retention Specialist to support ongoing relationships, policy renewals, and outreach. You will engage with existing customers, review accounts, and help protect what matters most.

This role offers hourly pay of $20.00–$22.00, a supportive team, and opportunities to grow within a busy State Farm agency. You’ll listen first, guide customers, and ensure a positive experience through thoughtful communication and reliable service.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Effective communication

Attention to detail

Customer service experience

License readiness

Job description

Linda Sasseen - State Farm Agent in Wenatchee, WA is seeking a Customer Retention Specialist to support ongoing relationships, policy renewals, and outreach. You will engage with existing customers, review accounts, and help protect what matters most.

This role offers hourly pay of $20.00–$22.00, a supportive team, and opportunities to grow within a busy State Farm agency. You’ll listen first, guide customers, and ensure a positive experience through thoughtful communication and reliable service.