Customer Retention Specialist — Calm, Trusted Advisor

Meridth Lamas - State Farm Agent; Savannah (GA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Company parties

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Job summary

Meridth Lamas - State Farm Agent in Savannah, GA, is seeking a Customer Retention Specialist to support ongoing customer relationships. The role involves outreach, policy renewals, and maintaining strong customer bonds.

The ideal candidate will have strong interpersonal and communication skills, be detail-oriented, and previous experience in customer service is preferred. This position also includes opportunities for training and development, as well as attractive benefits.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving abilities

Effective communication

Listening skills

Detail-oriented

Education

Applicable state insurance licenses

Job description

Meridth Lamas - State Farm Agent in Savannah, GA, is seeking a Customer Retention Specialist to support ongoing customer relationships. The role involves outreach, policy renewals, and maintaining strong customer bonds.

The ideal candidate will have strong interpersonal and communication skills, be detail-oriented, and previous experience in customer service is preferred. This position also includes opportunities for training and development, as well as attractive benefits.