Customer Retention Specialist - State Farm Agent Team Member

Lindasasseen; Wenatchee (WA); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Long Term Disability Insurance

Group Life Insurance

Health insurance

Paid time off

Vision insurance

401(k) matching

Competitive salary

Dental insurance

Job summary

Linda Sasseen's State Farm Agency in Wenatchee, WA is seeking a Customer Retention Specialist to support existing customers with renewals and coverage options, delivering compassionate, personalized service.

You will build trust with clients, guide them through solutions, and collaborate with our team to meet retention goals while serving the community.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving

Communication

Active listening

Customer service

Job description

Customer Retention Specialist - State Farm Agent Team Member

Full Time in Wenatchee, WA

Benefits

• Long Term Disability Insurance
• Group Life Insurance
• Health insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Competitive salary
• Dental insurance

Location

234 S Mission St., Wenatchee, WA 98801

About the Role

At Linda Sasseen's State Farm Agency, we help people protect what matters most. We serve our community with integrity, care and real support. If you’re looking to grow your career, help others and be part of a team that strives to do good every day, you’ll fit right in.

We’re Looking For a Customer Retention Specialist Who…

• You’re the person people call first when life goes sideways – calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Compensation $20.00 – $22.00 per hour

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.