Customer Retention Specialist - State Farm Agent Team Member

Luke Bagnall - State Farm Agent; Wyoming (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Performance bonus

Competitive salary

Job summary

Luke Bagnall - State Farm Agent, in Wyoming, MI, seeks a Customer Retention Specialist to support ongoing relationships and contribute to office growth. This role focuses on outreach, renewals, and relationship maintenance, ensuring customers receive thoughtful guidance and timely updates.

You will work to maintain strong customer connections, review accounts, and collaborate with the team to meet retention objectives while upholding accurate records and excellent service.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Customer service

Communication

Relationship-building

Detail-oriented

Problem-solving

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary

At the Luke Bagnall State Farm agency, we have been serving out local customers for over 15 years. We have a professional staff of 8 people and we truly enjoy working together. We strive to give exceptional service to all our customers daily but also provide them with valuable recommendations to make insurance and financial decisions. I'm looking for a positive and outgoing individual that excels in customer contact and retention.

You May Be a Great Fit as a Customer Retention Specialist at Luke Bagnall - State Farm Agent if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Wyoming, MI 49509

At Luke Bagnall - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.