Customer Retention Specialist - State Farm Agent Team Member

State Farm; Wenatchee (WA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Long Term Disability Insurance

Group Life Insurance

Health insurance

Paid time off

Vision insurance

401(k) matching

Job summary

Linda Sasseen - State Farm Agent in Wenatchee, WA is seeking a Customer Retention Specialist to support ongoing relationships, policy renewals, and outreach. You will engage with existing customers, review accounts, and help protect what matters most.

This role offers hourly pay of $20.00–$22.00, a supportive team, and opportunities to grow within a busy State Farm agency. You’ll listen first, guide customers, and ensure a positive experience through thoughtful communication and reliable service.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Effective communication

Attention to detail

Customer service experience

License readiness

Job description

Future Opening: Customer Retention Specialist - State Farm Agent Team Member

• Long Term Disability Insurance


• Group Life Insurance


• Health insurance


• Paid time off


• Vision insurance


• 401(k) matching

You May Be a Great Fit as a Customer Retention Specialist at Linda Sasseen, State Farm Insurance if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.


• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.


• You’re a natural relationship-builder who earns trust quickly and keeps it.


• You listen first, then guide, making customers feel understood while confidently recommending solutions.


• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 234 S Mission St., Wenatchee Wa 98801

At Linda Sasseen's State Farm Agency we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.


• Review accounts and assist with updates or changes as needed.


• Identify opportunities to enhance customer satisfaction and engagement.


• Maintain accurate records and documentation of interactions.


• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.


• Effective communication and listening skills.


• Detail-oriented with a focus on customer experience.


• Previous experience in customer service or account management preferred.


• Must be able to obtain applicable state insurance licenses.

Compensation: $20.00 - $22.00 per hour

Do you striveto set yourself apart from all the others?

We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Linda Sasseen - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. Come work with an energetic, fun team at Linda Sasseen - State Farm Agent!

About Our Agency

• We currently have 8 team members at our agency.


• Additional languages spoken: Spanish

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none