Customer Retention Specialist & Community Care Advocate

Jessica Mishler - State Farm Agent; Midland (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Jessica Mishler - State Farm Agent is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. The role focuses on outreach, policy renewals, and relationship maintenance in Midland, Michigan.

The position requires strong interpersonal and communication skills, with experience in customer service or account management. State insurance licensing is required.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Communication

Listening skills

Customer service

Problem solving

Detail oriented

Job description

Jessica Mishler - State Farm Agent is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. The role focuses on outreach, policy renewals, and relationship maintenance in Midland, Michigan.

The position requires strong interpersonal and communication skills, with experience in customer service or account management. State insurance licensing is required.