Customer Retention Specialist - Build Trust & Growth

Casandra Nawrocki - State Farm Agent; Mount Prospect (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Job summary

Casandra Nawrocki State Farm is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. The role focuses on outreach, policy renewals, and relationship maintenance.

You will communicate with existing customers about renewals, review accounts for updates, and identify opportunities to boost satisfaction while documenting interactions. A strong customer focus and license-ready path are essential.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Customer service experience

Insurance licensing

Job description

Casandra Nawrocki State Farm is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. The role focuses on outreach, policy renewals, and relationship maintenance.

You will communicate with existing customers about renewals, review accounts for updates, and identify opportunities to boost satisfaction while documenting interactions. A strong customer focus and license-ready path are essential.