Customer Retention Specialist: Build Trust & Drive Renewals

Amy Smith Gardner - State Farm Agent; Mountain Brook (AL); Vor Ort; USD 35.000 - 52.000; Vollzeit

Benefits dieser Stelle

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Zusammenfassung

Amy Gardner State Farm is seeking a Customer Retention Specialist to support ongoing customer relationships, renewals, and outreach from our Birmingham office. You will engage with policyholders, review accounts, and identify opportunities to enhance satisfaction while guiding customers through options and updates.

You should be a compassionate communicator, skilled in listening and problem solving, with a commitment to serving the local community and maintaining accurate records to help grow

Qualifikationen

• Strong interpersonal and problem-solving abilities.
• Excellent communication and active listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management is preferred.
• Must be able to obtain applicable state insurance licenses.

Aufgaben

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Kenntnisse

Interpersonal skills

Problem-solving

Communication

Active listening

Attention to detail

Customer service experience

Ausbildung

State insurance license or ability to obtain

Jobbeschreibung

Amy Gardner State Farm is seeking a Customer Retention Specialist to support ongoing customer relationships, renewals, and outreach from our Birmingham office. You will engage with policyholders, review accounts, and identify opportunities to enhance satisfaction while guiding customers through options and updates.

You should be a compassionate communicator, skilled in listening and problem solving, with a commitment to serving the local community and maintaining accurate records to help grow