Customer Retention Specialist: Build Trust & Grow Impact

Insurance4houston; Humble (TX); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Job summary

Dale Guidry State Farm in Humble, TX is seeking a Customer Retention Specialist to support ongoing relationships with policyholders and drive office growth. You will focus on outreach, renewals, and proactive engagement to keep customers covered and informed.

Ideal candidates are calm under pressure, possess strong communication skills, and are committed to delivering exceptional service to the local community.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Experience in customer service or account management preferred.
• Ability to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem solving

Communication

Listening skills

Detail-oriented

Customer service

Account management

Insurance licenses

Job description

Dale Guidry State Farm in Humble, TX is seeking a Customer Retention Specialist to support ongoing relationships with policyholders and drive office growth. You will focus on outreach, renewals, and proactive engagement to keep customers covered and informed.

Ideal candidates are calm under pressure, possess strong communication skills, and are committed to delivering exceptional service to the local community.